Overview
At Total Effex (Pty) Ltd (“we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information of all visitors to
https://totalfx.co.za.
This policy explains how we collect, use, and safeguard your information in line with the
Protection of Personal Information Act (POPIA). It also sets out how and why we use cookies and how you can control them.
This is a combined Privacy & Cookie Policy. For any questions, contact us using the details below.
1) Company Information
Registered Name: Total Effex (Pty) Ltd
Registration Number: 2016/398685/07
Address: Nautilus Street, Tergniet, 6525, South Africa
Email: kyle@totaleffex.co.za
2) Information We Collect
When you use our contact form, we collect the following information that you voluntarily provide:
- Full Name
- Email Address
- Phone Number
We use this information solely to respond to your enquiry, provide requested services, or follow up on communication you initiated. The website itself does not store your form entries on our server; submissions are securely sent to our business email address. We do not sell, rent, share, or disclose these details to third parties.
3) Data Storage & Security
Our website is protected with SSL and hosted on a dedicated Afrihost server. We take reasonable technical and organisational measures to prevent loss, misuse, unauthorised access, disclosure, alteration, or destruction of personal information.
Personal emails are retained only where reasonably necessary (for example, to show that communication occurred or that a deletion request was fulfilled).
4) Your Rights Under POPIA
You may request access to the personal information we hold about you, ask us to correct it, or request that we delete it. You may also withdraw your consent to processing.
To exercise your rights, email kyle@totaleffex.co.za. We’ll respond within a reasonable period and confirm when your request has been actioned. Please note that certain communications may need to be retained for legal or security reasons.
5) Cookies & Website Tracking
We use cookies to improve your browsing experience and analyse site performance. The types of cookies we use include:
- Essential cookies: Required for core site functionality.
- Analytical cookies (Google Analytics): Help us understand how visitors interact with our site (pages visited, time on page, etc.). This information is aggregated and anonymous.
You can control or delete cookies through your browser settings at any time. Disabling cookies may affect certain features. For more information on Google’s cookies, see
Google’s cookie policy.
If you’d like, we can implement a cookie consent banner that lets users accept, reject, or manage categories of cookies.
6) Third-Party Services
- Google Analytics — anonymous usage analytics to improve our site.
- Afrihost — secure web hosting on a dedicated server.
These service providers follow recognised data protection standards. We do not share your contact form submissions with these providers.
7) Changes to This Policy
We may update this page to reflect changes in our practices or legal obligations. We’ll revise the “Last updated” date at the top of the page when changes are made.
8) Contact
Questions about this Privacy & Cookie Policy or how your information is handled?
Email: kyle@totaleffex.co.za
Address: Nautilus Street, Tergniet, 6525, South Africa
